RideCheck Privacy Policy

1. Information We Collect

When you use RideCheck, we collect:

• Contact Information: Name, phone number, email address
• Vehicle Information: Listing URLs, vehicle details, seller contact information
• Payment Information: Processed securely through Stripe (we do not store your card details)
• Communication Data: Messages sent via SMS, email, WhatsApp, or website chat
• Usage Data: IP address, browser type, pages visited, time spent on site

2. How We Use Your Information

We use your information to:

• Contact sellers and coordinate inspections on your behalf
• Assign inspectors and schedule appointments
• Process payments securely
• Deliver inspection reports via SMS and email
• Provide customer support via phone, email, SMS, WhatsApp, and chat
• Improve our services and website functionality
• Send order updates and service notifications

3. Information Sharing

We share your information only when necessary:

• With Inspectors: Your name and contact information are shared with assigned RideCheckers to coordinate inspections
• With Sellers: Your name may be shared when contacting sellers to schedule inspections
• With Service Providers: Stripe (payment processing), Twilio (SMS delivery), email providers, and chat platforms
• Legal Requirements: When required by law, subpoena, or legal process

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Security

All payments are processed securely through Stripe, a PCI-compliant payment processor. RideCheck does not store or have access to your full credit card information. Stripe handles all payment data using industry-standard encryption.

5. Communication Channels

RideCheck communicates with customers through multiple channels:

• SMS: Order confirmations, inspector assignments, report delivery
• Email: Detailed reports, receipts, follow-up communications
• WhatsApp: Quick support and updates for customers who prefer WhatsApp
• Website Chat: Real-time customer support during business hours
• Phone: Customer support and clarification calls

You may opt out of non-essential communications at any time by contacting support@ridecheckauto.com.

6. Data Retention

We retain your information for as long as necessary to:

• Provide inspection services and customer support
• Comply with legal and accounting requirements
• Resolve disputes and enforce our agreements

Inspection reports and photos are retained for at least 2 years. You may request deletion of your personal information by contacting us, subject to legal retention requirements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of non-essential communications
• Withdraw consent for data processing where applicable

To exercise these rights, contact us at support@ridecheckauto.com.

8. Cookies and Tracking

RideCheck uses cookies and similar technologies to:

• Remember your language preference and settings
• Analyze website traffic and usage patterns
• Improve user experience and site performance

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

9. Changes to This Policy

RideCheck may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of RideCheck after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

RideCheck
33 N County St
Waukegan, IL 60085
Email: support@ridecheckauto.com
Phone: (312) 429-XXXX